The future of
customer support
Not all queries are support requests. Some are simply questions. Current support tools struggle to make this distinction. With the help of AI, we can enhance your support experience without compromising user experience. Here's how we do it.
Get early access
Provide your customers with
the right set of tools for self-service
Equip your customers with appropriate self-service tools. This empowers them to answer their questions independently, relieving your support team's load. As a result, customer satisfaction enhances, and your team's efficiency improves.
Universal search interface
A global Chat-GPT like interface for your customers to interact with your articles. Define actions and solve simple queries like “where is my order” or “when is the next billing date” without reaching to a support agent.
Live Chat SDK
Should any challenges arise or additional help be needed, contacting the support team is always an option. Our live chat SDK ensures that the customer has the means reach to you and get help immediately.
Supercharge Agent Productivity
with Enhanced AI Tools
Based on each conversation's context, get recommendations for the best replies, priority, labels etc, speeding up response times and enhancing accuracy. These insights streamlines your support workflow, deepens customer engagement, and elevates team performance.
Reply Suggestions
Utilize AI to get suggestions for responses based on the context of the conversation with your customer, enhancing your communication efficiency and accuracy.
Auto triage conversations
Prioritize incoming conversations based on their content. Then, based on the context of each conversation, route them to the appropriate teams.
Intelligent housekeeping
Improve your response times by quickly identifying and resolving duplicate or similar conversations. Receive label suggestions for conversation categorization.
Natural language search
Harness the power of AI with Chatwoot's Natural Language Search. Even if you can't remember the exact words you're searching for, natural language search can provide similar results.
Smart Compose for help center articles
Smart Compose simplifies the creation of help center articles by offering real-time predictive text suggestions as you type, reducing the likelihood of grammatical errors and typos.
Security
Chatwoot, by default, supports self-hosted installations. This feature gives you control over your own customer data and helps you comply with regulations.
SOC 2 Type II compliant
We're proud to be SOC 2 Type II compliant. This means we follow strict rules to keep your data safe and secure. You can trust us to protect your information with the highest level of security.
Open-source, self-hosted
Take ownership of your data by self-hosting Chatwoot on your servers or any cloud service provider. Be compliant with the regulations like GDPR, CPRA, and HIPAA.
Switch Seamlessly Between LLMs
Elevate your Chatwoot experience with the ability to switch between various vendors or even self-hosted Large Language Models (LLMs). This feature caters to those prioritizing data privacy, as it eliminates the need to send data to external LLMs. Enjoy customizable, AI-enhanced support while keeping your customer data secure and within your control.